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  • >Open Source Support
    Open Source Support 2019-07-01T16:22:53+00:00

    南粤风采36选走势图:Zimbra Open Source Edition Support

    The Best Support for 100s of Millions of Zimbra OSE Mailboxes Worldwide

    Zimbra Open Source Edition Support

    We love, embrace and contribute to Open Source, and we are sure you do too. But to be honest – sometimes it isn’t all your company needs. Open Source is a way of building software, not a vendor itself.

    When Zimbra Open Source goes wrong, it can be incredibly frustrating. Trying to find the expert or the expertise you need, trying to work out what the problem is, searching for hours in our Wiki or external Blogs for documentation, even asking in forums and waiting for a reply while your system is down can become a really tricky situation from a business perspective.

    OSE_flow

    Perhaps you, or anyone in your company, doesn’t have enough expertise. There may be legal, contractual or organizational requirements to have formal, external support in place, especially at the university or government level. It may be that you simply want reassurance if and when the worst happens.

    Ensure your Business Email with Zimbra Open Source Edition (OSE) Support, providing the same level of reliable technical support for open source edition as for our Network Edition. Supporting millions of mailboxes already, Zimbra Open Source Edition Support provides many advantages for Zimbra’s open source user base:

    • Elevate to Business Ready: OSE Support can take your Zimbra deployment to the business-ready level.
    • Provided by Experts: Receive support from the people who know Zimbra the best!

    Get a Customized Support Quote

    *
    *
    *
    *
    *
    *
    *

    BENEFITS OF OPEN SOURCE SUPPORT

    SLA

    ACCESS TO EXPERTS

    UPTIME

    Common Zimbra Open Source Support questions:

    Zimbra Collaboration 8.5 and above are fully supported
    Yes. Zimbra Partners can offer to you value-added services for OSE beyond the break-fix services provided by Zimbra. Example: Partners can offer security auditing and monitoring for OSE.
    Zimbra’s OSE support program is restricted to Zimbra Plus, Zimbra Talk and other Zimbra-provided add-on products.
    Yes. Your assigned Authorized Partner will offer you a ticketing system, and a phone number depending of the Partner, where you can speak your own Language, submit a Support Request, follow the status of your tickets, etc.
    Next Business Day. Zimbra Open Source Support guarantee a SLA of maximum next business day for first level support cases and it’s always offered through our Authorized Partners.
    Yes. Zimbra Partners or Customers, participating in the Zimbra Open Source program are encouraged to join and participate in the Zeta Alliance.
    Yes, Open Source users must purchase Open Source Support for the same number of mailboxes to buy Zimbra Suite Plus. However, you can purchase Open Source Support without purchasing Zimbra Suite Plus.
    No. Zimbra OSE Support is limited to on-premises deployment of Zimbra OSE.
    A mailbox license is an account with a physical email inbox and typically belongs to one person.
    No, support is limited to the official, unmodified distribution of Zimbra OSE available on the Downloads section.
    Zimbra Open Source Edition Support Offerings Zimbra Open Source Support – Partner Requirements
    Sold through Zimbra’s Value Added Reseller (VAR) channel Be approved by Synacor to sell Zimbra OSE Support
    Limited to on premises deployment of Zimbra OSE Sign an addendum to the standard Synacor VAR Agreement enabling VARs to provide OSE support & sell OSE Add-Ons
    VARs provide 1st level 8×5 support in their local time zone & language Demonstrate the ability to provide 1st level support for Zimbra OSE Customers
    Zimbra provides 2nd & 3rd level support in English w/ next business day response Maintain an incident management system to track customer issues
    Support limited to the official, unmodified distribution of Zimbra OSE available on 今晚广东36选7开奖号码 Demonstrate the ability to escalate technical support issues to Zimbra in English via email or phone

    Support Level Access Methods

    Trial OSE Support Standard Premier Elite Elite +
    Support Portal (Web-based Service Requests)
    *
    Self-Service (Forums/Wiki/ Documents)
    Phone Support (Business Hours)
    Phone Support (24×7 for Sev-1s)
    Service Requests 10 in first 60 days Unlimited Unlimited Unlimited Unlimited Unlimited

    * Support Portal provided by the Certified Partner

    Support Level Services

    Trial OSE Support Standard Premier Elite Elite +
    Web-based Service Requests
    Phone-based Service Requests
    Development Support
    *
    Annual Health Check
    *
    Technical Operations & Upgrade Planning Service
    * * *
    Training * * * *
    Quarterly JPOR & Trusted Advisor Services
    *
    Root Cause Analysis
    Named Relationship Manager
    Named Lead Support Engineer
    Source Code Support & Access Management
    – Core Development Support
    – Code Review and Integration
    * *
    Professional Services * * * * * *
    Patch Support
    *

    * Available as add-on service

    Contact Zimbra Sales for details

    Request Product Demo
    Try Zimbra Now
    Buy Zimbra
  • “6·18”网购画风清奇:花露水味酒、生发仪遭疯抢 2019-10-23
  • 高清图集:习近平在山东考察 2019-10-21
  • 传统车企进军共享出行领域:丰田10亿美元投资打车平台Grab 2019-10-21
  • 尬舞合集,你喜欢那个?打包带走啊 2019-10-13
  • 故宫招募文物修复志愿者值得点赞 2019-10-11
  • 乌鲁木齐举办端午戏曲交响音乐会 两团一院名角新秀齐亮相 2019-10-11
  • 银白配色更高贵-热门标签-华商网数码 2019-10-09
  • 网友@数博会(十四):期待数博会带来新精彩新发展 2019-09-28
  • 嗯,你又赢了······哈哈哈哈······ 2019-09-27
  • 综述:推动美丽中国建设的强大动力——海外关注习近平总书记在全国生态环境保护大会上的讲话 2019-09-25
  • 【人民日报创刊70周年】党的喉舌 人民的知音 2019-09-25
  • 江汉区国税局四个抓手助推内控机制建设不断深化 2019-09-19
  • 《四部医典》入选《世界记忆亚太地区名录》 2019-09-17
  • 全区生态环境保护大会召开 2019-09-16
  • 【加拿大房产网加拿大新房加拿大房产信息网】 2019-09-14
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